The Invisible Handshake

Read on: My website Read time: 2 Minutes I asked a senior executive at a government agency what their biggest turnoff is when they meet a customer. “Dirty and unpolished shoes.” “Really? That’s the biggest turnoff?” I replied. “Yes. If they cannot keep something as simple as their shoes shined Read more

Hustle in the Darkness Survey!

Read on: My website Read time: 2 Minutes Clear communicators aren’t lucky. They have a system. Here’s an uncomfortable truth: your readers give you about 26 seconds. Smart Brevity is the methodology born in the Axios newsroom — rooted in deep respect for people’s time and attention. It works just Read more